Select Your Claim Type
Baggage Claim (Lost, Damaged, or Delayed)
Step 1: Report immediately at the airport baggage office or file online within 24 hrs (domestic) or 7 days (international). Step 2: Gather your Record Locator (6-char booking code), bag tag number, description of contents, and receipts for damaged/lost items. Step 3: Go to aa.com, sign in, and navigate to 'Bags' under Customer Service. Step 4: Complete the online baggage claim form with all required details. Step 5: Submit and note your claim reference number. Step 6: Track status online or call 800-433-7300. Click 'File Baggage Claim' to go directly to AA's baggage contact form.
Refund Request
Step 1: Confirm your ticket is eligible — canceled flights, unused tickets, or overpayments qualify. Step 2: Gather your 13-digit ticket number (on email receipt or boarding pass), booking reference/Record Locator, and original payment info. Step 3: Visit aa.com/refund or go to 'Receipts & Refunds' in Customer Service. Step 4: Sign in and select 'Request a Refund.' Step 5: Fill in your ticket number and reason for refund. Step 6: Submit and save your refund request confirmation. Processing takes 7 business days. For help, call 800-433-7300.
Delayed or Canceled Flights
Step 1: Check AA's flight status at aa.com for your flight's delay/cancellation details. Step 2: If rebooking needed, go to aa.com/manage or open the AA app and use 'Change Trip.' Step 3: For compensation, note your flight number, date, origin, and destination. Step 4: Go to aa.com > Customer Service > 'Delayed or Canceled Flights' to submit a compensation request. Step 5: If stranded overnight, ask the gate agent for meal vouchers or hotel accommodation. Step 6: For tarmac delays over 3 hours, you have the right to deplane. Call 800-433-7300 (24/7) for immediate assistance.
Lost and Found
Step 1: Act quickly — report lost items within 24 hours for best recovery chances. Step 2: If still at the airport, go to the AA baggage service office or gate. Step 3: For items left on the plane, contact the airport's AA baggage office directly. Step 4: Go to aa.com and navigate to Customer Service > 'Lost and Found.' Step 5: Complete the online lost item report with flight details, description, and your contact info. Step 6: Check your email for a confirmation and claim reference number. Step 7: Track your claim online. Call 800-433-7300 for urgent assistance.
Disability Assistance
Step 1: Request assistance when booking your flight or at least 48 hours before departure for best results. Step 2: Call AA at 800-433-7300 or use aa.com to add a wheelchair, service animal, or other accommodation. Step 3: At the airport, notify the check-in agent of your assistance needs. Step 4: If your disability assistance needs weren't met, file a complaint via aa.com > Customer Service > 'Disability Assistance.' Step 5: Complete the online form describing what accommodation was needed and what occurred. Step 6: Submit your request. AA is required to respond within 30 days. For urgent help, call 800-433-7300 (24/7).
AAdvantage Account Services
Step 1: Log in to your AAdvantage account at aa.com or call 800-433-7300. Step 2: For missing miles, go to 'Request Miles' in your account dashboard and enter your flight details. Step 3: For reactivating expired miles, go to 'Reactivate Miles' and follow the prompts. Step 4: For account issues (locked account, wrong info, merging accounts), select the appropriate option under 'Account Services.' Step 5: Submit your request and note the confirmation number. Step 6: Allow 5–10 business days for mile credits. For urgent account help, call 800-433-7300 (24/7).
Group or Meeting Travel
Step 1: Confirm your group qualifies — 10 or more passengers traveling together on the same itinerary. Step 2: Go to aa.com > Customer Service > 'Group or Meeting Travel' or call 800-433-7300. Step 3: Submit a group travel request form with travel dates, number of passengers, origin, and destination. Step 4: An AA group travel specialist will contact you within 2–3 business days with pricing and availability. Step 5: Review and accept the group contract with a deposit. Step 6: Distribute tickets to group members. Call 800-433-7300 for immediate group travel assistance.
Trip Insurance Verification
Step 1: Locate your trip insurance policy number and purchase confirmation (from your AA booking email). Step 2: Determine the reason for your claim: trip cancellation, medical emergency, baggage loss, or flight delay. Step 3: Go to aa.com > Customer Service > 'Trip Insurance Verification.' Step 4: Complete the online verification form with your policy number, booking info, and incident details. Step 5: Attach supporting documents (medical records, receipts, airline confirmation of cancellation). Step 6: Submit and save your reference number. Claims are typically processed within 10–15 business days. For help, call 800-433-7300.
Share Feedback
Step 1: Reflect on your experience — note specific flight numbers, dates, employee names, and what occurred. Step 2: Go to aa.com > Customer Service > 'Share Feedback' or call 800-433-7300. Step 3: Select whether you are submitting a compliment, complaint, or general comment. Step 4: Enter your booking/confirmation details if your feedback relates to a specific flight. Step 5: Describe your experience in detail in the feedback form. Step 6: Include any supporting documentation (receipts, photos) if relevant. Step 7: Submit your feedback and save the reference number. AA aims to respond within 7 business days.
Admirals Club Lounges
Step 1: Check your eligibility — Admirals Club access requires a membership, eligible credit card (Citi AAdvantage Executive), or same-day first/business class ticket on AA. Step 2: For membership issues or complaints, go to aa.com > Customer Service > 'Admirals Club Lounges.' Step 3: Complete the online form describing your issue (denied access, facility problem, billing error). Step 4: Provide your membership number or AAdvantage number and flight details. Step 5: Submit and note your case reference number. Step 6: AA will respond within 7–10 business days. For urgent help, call 800-433-7300 (24/7) or visit the lounge directly.
Contact AA Customer Service Directly
Call AA Reservations (English)
Call AA Reservations (English)
Call AA Reservations (English)
Phone: 800-433-7300
Available 24 hours a day, 7 days a week
For reservations, flight changes, cancellations, baggage, refunds, and general inquiries in English.
Call AA Reservations (Spanish)
Call AA Reservations (English)
Call AA Reservations (English)
Phone: 800-633-3711
Available 24 hours a day, 7 days a week
For reservations, flight changes, cancellations, baggage, refunds, and general inquiries in Spanish.
AA Online Customer Service
Call AA Reservations (English)
AA Online Customer Service
Website: aa.com/i18n/customer-service/contact-american/american-customer-service.jsp
Available 24/7
File claims, request refunds, manage your AAdvantage account, report baggage issues, and more online.